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FAQs 

What do I do in an EMERGENCY? 

If you have an emergency and need waste management assistance urgently, please call 01473 830582. Out of normal office hours the answer phone will give you an emergency callout number for 24 hour support. 

How can I book a tanker? 

Routine Service Contracts 
 
Customers can take out a contract with Binder to have their system emptied at regular periods; the service contract allows peace of mind that the system is being maintained to the highest level. We currently operate waste recycling/disposal contracts for a number of blue chip companies. 
 
Emergency Call-Outs 
 
Binder runs a 24-hour, 365 day a year emergency call-out program, providing access to appropriately authorised and trained personnel to respond to and evaluate faults or incidents on plants and equipment. First Line Support is provided either remotely or by deployment of a stand-by person to the site. Our emergency service includes remote fault or incident evaluation by telephone and, where necessary, attending the relevant site. 
 
Oil Waste 
 
All our tankering services fully adhere to industry standards and we offer safe collection and disposal of oil waste (licence number RP3536SW). 
 
If you have any liquid waste management needs then please call us on 01473 830582. 
 

How can I help the environment? 

The important three R's are REDUCE, REUSE and RECYCLE. 
 
1) REDUCE where possible. It is important to reduce the amount of products we consume, from fuel to packaging. 
2) REUSE where possible. It is important to use reusable products rather than disposable ones, and to reuse items before throwing them away, including items such as carrier bags. 
3) RECYCLE where possible. It is important to choose products that can be recycled at the end of their lifespan, and to make sure that we recycle rather than discard used items. 
 
There are many websites dedicated to the subject of waste management in general. 
Links to some of the popular sites are shown below for your information: 
 
 
From a liquid waste recycling point of view, here at Binder we recycle all the waste that we collect at our own waste site in Claydon, Ipswich. We use a biological activated treatment plant as well as a centrifuge for separating solids. The waste is then turned into agricultural fertiliser. For more information or to visit our site please call us on 01473 830582. 
 

How do I get my tank emptied? 

Routine Service Contracts 
 
Customers can take out a contract with Binder to have their system emptied at regular periods; the service contract allows peace of mind that the system is being maintained to the highest level. We currently operate waste recycling/disposal contracts for a number of blue chip companies. 
 
Emergency Call-Outs 
 
Binder run a 24-hour, 365 day a year emergency call-out program, providing access to appropriately authorised and trained personnel to respond to and evaluate faults or incidents on plant and equipment. First Line Support is provided either remotely or by deployment of a stand-by person to the Site. Our emergency service includes remote fault or incident evaluation by telephone and, where necessary, attending the relevant site. 
 
Oil Waste 
 
All our tankering services fully adhere to industry standards and we offer safe collection and disposal of oil waste (licence number RP3536SW). 
 
If you have any liquid waste management needs then please call us on 01473 830582. 
 

How do I get my treatment plant serviced? 

Routine Service Contracts 
 
At Binder we offer a cost-effective regular service available to help your system run smoothly for many years. Customers can take out a contract with Binder to have the equipment maintained at regular periods. Our service contract allows peace of mind that the system is being maintained to the highest level, compliant in accordance with Environment Agency (or equivalent body) and in-line with manufacturer’s guidelines. We also offer a package service plan to accommodate for more than one product should you have, for example, a sewage treatment plant and a pumping station on the same site. Each system has a unique service reference number enabling us to locate the history thereby allowing us to effectively maintain the system and its efficiency over a period of time and help diagnose any issue that may occur. Our highly qualified service engineers carry a comprehensive stock of spares on their vehicles including pumps, motors and products required to service all makes and models of modern sewage treatment plants; the service contract can also include tankering if required. 
 
Refurbishments 
 
At Binder we repair, modify, redesign or refurbish existing systems that have failed or showing signs of wear. If the unit has stopped working, we will evaluate the problem, advise on the practicability of its refurbishment and provide a quotation to carry out the work required to extend the life of your system. 
 
Commissioning 
 
If you have recently installed a new sewage treatment plant, separator, pump station, or rainwater harvesting system, an appropriate mechanical and electrical installation is prerequisite to deliver a lifetime of hassle-free service. Having one of our expert engineers carry out a comprehensive inspection of your system both electrically and mechanically before operation is highly recommended. The engineer will provide a report on the checks they have carried out and, where necessary, complete any corrective measure required to get your system operational. 
 
Emergency Call-outs 
 
Binder runs a 24-hour, 365 days a year emergency call-out program, providing access to suitably authorised and trained personnel to respond and evaluate faults or incidents on plant and equipment. First Line Support is provided either remotely or by the deployment of an on-call engineer to the site. Our emergency service provides site-based fault or incident evaluation on the plant and equipment. 
 
To find out more about our first-class service call us today on 01473 830582 
 

How do I choose a treatment plant? 

How do I dispose of Hazardous Waste / Oily water 
 
Hazardous Waste Forms 
 
The type of waste and its associated code can be identified from the European Waste Catalogue and Hazardous Waste list, a copy of which can be downloaded here: 
 
Binder can handle Hazardous Waste in the EWC 13 01 - 13 08 Chapter/Category - Oil and liquid Fuels / contaminated Water 
 
To organize collection a form is provided - Please see below 
 
the pdf form can be viewed here 
the pdf form can be downloaded here 
 
email to info@binder.co.uk 
fax to 01473 832175 
 
or post to - Binder Ltd, Progress works, Claydon, Ipswich, IP6 0AG 
 
An early reply will allow us to raise the relevant paperwork on your behalf and confirm a date for collection 
 
An online version of the form is available here 
 

What is the quality management system? 

The quality management system is the way in way in which Binder Ltd operates its business, with the aim of satisfying its customers. 
 

What is ISO9001? 

ISO9001 is an internal standard for quality management systems, published by the International Organisation for Standardization. The standard sets out what companies should be doing in managing their businesses to achieve customer satisfaction. Independent assessors can use this standard to measure whether companies are meeting these requirements and can then issue certificates. 
 

Give me some examples of what this means for the customer. 

We have defined how our processes are to be carried out, from taking an enquiry to dealing with the processing of waste, and we train our staff against these procedures. We then carry out regular audits to see that these processes are being carried out correctly. We give our staff instructions on what jobs they have to do each day, including any special instructions you have given us, such as the need to phone you before calling. 
 
We keep records of the work that has been done for each customer, not only so that we can send you the correct invoice, but also so that we have information about the equipment you have, so that we can deal with any breakdowns promptly. We set a target for customer satisfaction of greater than 99%, and monitor how well we achieve it, through regular customer satisfaction surveys and other feedback. To date we have regularly exceeded our target. We review how well our system is operating at quarterly management meetings, looking for ways in which we can improve efficiency. 
 

Where does BSI come into all this? 

BSI Quality Assurance carries out independent audits of our quality management system twice a year, to check that we are operating our management system as described in the ISO9001 standard. Every three years our ISO9001 certificate issued by BSI has to be renewed, and they carry out a full review of the management system and any problems they have noted during the past three years. Only if they are satisfied with our performance will they reissue our certificate.